AI Usage Statement

Our Approach to AI

We use artificial intelligence to support parts of our business, including recruiting, marketing, and customer support. We believe in being transparent about where and how AI is involved in decisions and communications that affect you.

AI tools we use are selected and configured to support our team's work, not to replace human judgment on decisions that matter to you. We regularly evaluate outcomes that affect candidates, customers, and partners. We do not use AI to make final decisions about employment, purchasing eligibility, or account status without human review.

We regularly evaluate the AI tools we use for accuracy, fairness, and data handling practices, and we update this statement as our use of AI evolves.

AI in Recruiting & Hiring

We use AI-powered tools to support parts of our recruiting process, including:

Sourcing and identifying candidates from public professional profiles and databases
Drafting and personalizing outreach messages
Screening and ranking resumes or applications against role requirements
Scheduling and administrative coordination
Personalizing email content and send timing based on your engagement and preferences
Drafting or assisting in the creation of marketing copy, images, or campaign content
Analyzing engagement patterns to improve the relevance of what we send you

AI does not make hiring decisions

These tools support our recruiting team's work; a member of our team reviews every screening or ranking output before any decision is made about your candidacy.

If you are applying to a role based in New York City

We use AI-assisted tools to support certain recruiting activities, but these tools do not make hiring decisions. Our recruiting team reviews candidates and makes employment decisions using human judgment. Where our use of AI-assisted recruiting tools is subject to specific notice, disclosure, or other requirements under applicable law, we will provide the required information to candidates.

If you are applying to a role based in Illinois

We may use AI-assisted tools to support certain recruiting activities, including sourcing, screening, and organizing candidate information. These tools do not make hiring decisions. Our recruiting team reviews candidates and makes employment decisions using human judgment. We provide notice regarding our use of AI in employment as required by applicable Illinois law.

If you are applying to a role based in Colorado

We may use AI-assisted tools to support certain recruiting activities, but these tools do not make hiring decisions. Our recruiting team reviews candidates and makes employment decisions using human judgment. Where our use of AI-assisted recruiting tools is subject to specific notice, disclosure, human review, or other requirements under applicable Colorado law, we will provide the required information and processes to candidates.

If you are located in the EU

we provide transparency regarding our use of AI in the recruiting process as required by applicable law. AI-assisted recruiting tools do not make final hiring decisions, and our recruiting team maintains human oversight over the recruitment and selection process.

If you have questions about how AI was used in your application process or would like additional information about our use of AI-assisted recruiting tools, contact us at privacy@leveluphcs.com.

AI in Marketing & Communications

We use AI tools to help create and personalize the marketing content and communications you receive from us, including:

Some of the content you receive from us may be created or refined with AI assistance. All marketing content is reviewed by our team before it's sent or published. Your engagement data (such as email opens, clicks, and other interactions) may be used to personalize future communications, in accordance with our Privacy Policy and applicable privacy and consent requirements.

AI-Powered Chatbot & Customer Support

Our website and support channels may use an AI-powered chatbot to answer common questions, route inquiries, and provide initial support.

We'll tell you when you're talking to AI

We disclose at the start of the conversation when you're interacting with an AI system rather than a person, and you can request a human team member at any time. AI-assisted conversations may be reviewed by our team to improve accuracy and service quality.

Questions

If you have questions about our use of AI, or would like to request human review of an AI-assisted decision, contact us at privacy@leveluphcs.com.

Last updated: 20 August 2026