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HRO Today has released its 2026 Baker’s Dozen Customer Satisfaction Ratings for Recruitment Process Outsourcing (RPO), recognizing leading RPO providers based on feedback from buyers of their services.
LevelUP Human Capital Solutions (LevelUP HCS) ranks #11 among Overall Enterprise RPO Leaders, moving up two positions from #13 in 2025. LevelUP is also recognized among the Overall Healthcare RPO Leaders, ranking #7 in 2026.
The recognition is particularly meaningful because HRO Today’s RPO Baker’s Dozen ratings are based solely on feedback from buyers of RPO services, rather than the opinion of HRO Today’s editorial staff. Providers are evaluated across breadth of service, size of deals, and quality of service.
“As a privately owned, minority-owned business, I’m incredibly proud to see LevelUP continue to rise among the leading global RPO providers. We’ve built this company by staying true to our values, being agile for our clients, and never losing sight of the level of service they expect from us.” – Curtis Grajeda, Founder and CEO of LevelUP HCS
LevelUP Recognized Among Leading Enterprise RPO Providers
LevelUP’s move to #11 Overall Enterprise RPO builds on its continued recognition in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings.
In addition to its overall ranking, LevelUP was recognized across all three Enterprise RPO categories in 2026:
- #9 – Enterprise RPO Breadth of Service
- #10 – Enterprise RPO Size of Deals
- #11 – Enterprise RPO Quality of Service
LevelUP also earned recognition for its work in healthcare, ranking #7 Overall Healthcare RPO, as well as #7 for Healthcare RPO Breadth of Service, Size of Deals, and Quality of Service. HRO Today
For LevelUP, the results reinforce our focus on delivering flexible RPO solutions designed around each client’s business, hiring needs, and talent strategy.
Recognition Based on RPO Buyer Feedback
The HRO Today Baker’s Dozen has measured customer satisfaction across the HR services market for nearly 20 years. Its RPO rankings are based on feedback collected from buyers of the services being rated.
HRO Today analyzes providers across three areas: breadth of service, size of deals, and quality of service. A predetermined algorithm is used to calculate the category and overall rankings. HRO Today states that its editorial staff does not determine the results.
That customer-driven methodology makes the recognition especially important to LevelUP. Our teams work as an extension of our clients’ organizations, and their experience is ultimately one of the most important measures of our success.
View HRO Today’s complete 2026 RPO Baker’s Dozen rankings
Building an RPO Model for What Comes Next
Talent acquisition continues to change. Organizations are balancing pressure to improve hiring outcomes with evolving expectations around AI, candidate experience, workforce planning, scalability, and access to specialized talent.
LevelUP’s RPO model combines experienced recruiting teams, flexible global delivery, talent intelligence, and technology to help clients build recruiting programs that can adapt as their needs change.
The LevelUP Hiring Engine™ brings AI-enabled capabilities into sourcing, engagement, screening, talent intelligence, and recruitment orchestration while keeping recruiters and human judgment central to the hiring process.
Our approach is simple: Technology alone doesn’t hire people. People do.
The goal is to use technology where it can make recruiters more effective while maintaining the human expertise that drives strong hiring outcomes.
Customer Recognition Backed by Responsible Innovation
The 2026 Baker’s Dozen recognition follows another significant milestone for LevelUP HCS: achieving ISO/IEC 42001 certification for our Artificial Intelligence Management System.
LevelUP is among the early recruitment providers to achieve the international standard for AI management systems. The certification independently validates the management system LevelUP has established around AI governance, risk management, accountability, and human oversight.
Together, these milestones provide two different proof points for our clients: customer feedback on the RPO services we deliver and independent validation of how we govern AI as technology becomes a bigger part of recruiting.
Learn about LevelUP HCS’s ISO 42001 certification.
Frequently asked questions
LevelUP HCS ranks #11 among Overall Enterprise RPO Leaders in HRO Today’s 2026 Baker’s Dozen Customer Satisfaction Ratings for Recruitment Process Outsourcing. LevelUP moved up two positions from #13 in 2025.
HRO Today recognized 13 companies as Overall Enterprise RPO Leaders in its 2026 Baker’s Dozen Customer Satisfaction Ratings:
1. Korn Ferry
2. KellyOCG
3. Hudson Talent Solutions
4. PeopleScout
5. Cielo
6. AgileOne
7. Allegis Global Solutions
8. Wilson
9. Michael Page (Page Outsourcing)
10. Talent Solutions RPO
11. LevelUP HCS
12. Robert Walters
13. Orion Talent
The rankings are based solely on feedback from buyers of RPO services and consider breadth of service, size of deals, and quality of service.
Yes. LevelUP HCS ranks #7 among Overall Healthcare RPO Leaders in HRO Today’s 2026 Baker’s Dozen. LevelUP also ranks #7 for Healthcare RPO Breadth of Service, Size of Deals, and Quality of Service.
Yes. LevelUP HCS is a privately held, independently owned talent acquisition and workforce solutions provider and a certified Minority Business Enterprise (MBE). Our independent ownership allows us to remain agile in how we design and deliver solutions while maintaining a strong focus on client service.
HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of RPO services. HRO Today analyzes results across breadth of service, size of deals, and quality of service and uses a predetermined algorithm to calculate category and overall rankings. HRO Today states that its staff does not determine the ranking outcomes.
Recruitment Process Outsourcing, or RPO, is a talent acquisition model in which an organization partners with an external provider to manage some or all of its recruiting process.
RPO can support an entire enterprise, a specific business unit or geography, a hiring project, or a recurring group of roles. An RPO provider typically works as an extension of an organization’s internal talent acquisition function, with the solution designed around its hiring needs and existing processes.
